Clear from the start
Support that sees it through.
If something is wrong with your purchase, get in touch. This policy does not limit your applicable statutory consumer rights.
Duplicate or incorrect charges
Contact info@slimshape.co.za with the order references. We will investigate duplicate purchases or payment errors and arrange the appropriate correction or refund.
Missing or faulty files
If a paid plan cannot be downloaded, is unreadable or materially differs from its product description, contact us. We will investigate and restore access, provide a corrected file or arrange an appropriate refund where applicable.
Cancellation and change of mind
Contact us promptly about a cancellation or change-of-mind request. We assess the transaction, whether digital access has been supplied and applicable consumer law. We do not impose a blanket exclusion of statutory cancellation or refund rights.
How refunds are handled
Approved card refunds are processed through Yoco; EFT refunds are arranged by the business. Processing and bank times vary. We confirm the refund reference and revoke further access to refunded downloads. Our support team will explain any information required to process your request securely.